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myD-H Virtual Visits

Important technology update for your scheduled Telemedicine/Virtual Visits Effective 9/14/20

We are writing to let you know about some exciting changes to our Virtual Visits which will improve your experience connecting to your appointment. These changes will go into effect on September 14th and will impact how you log into your upcoming outpatient virtual appointment. We appreciate you reviewing this information prior to your scheduled visit.

Connecting to your virtual (video) visit using myD-H and Zoom

Starting September 14, you will be able to use myD-H to connect with your Dartmouth-Hitchcock Health provider for your scheduled virtual visit. Your visit will take place using Zoom so if you do not already have Zoom, you will need to download Zoom to your device prior to joining the video visit. If you already have Zoom on your device, you do not need to download another version or create a new Zoom account. You can join the myD-H Video Visit from your laptop, computer, cellphone or tablet.

Important: After September 14th Dartmouth-Hitchcock Health will no longer be using the SBR/VirtualVisit platform. All virtual appointments will take place using Zoom.

  •  Thirty minutes before your scheduled appointment, please check your myD-H account for the link to join your myD-H Video Visit. Instructions on how to download Zoom and join the myD-H Video Visit are below.

If you don’t have a myD-H account, we encourage you to create an account for your virtual visit, as this will improve your experience.

  • You can sign up for myD-H portal at www.myd-h.org. If you have questions about  signing up for an account, please contact the myD-H help desk at (603)695-2822.  

If you do not want to sign up for a myD-H account, you can still have virtual visits.  Please call your provider’s office to discuss how this process works without a myD-H account.

We encourage you to download the software prior to ensure your visit will be successful.  Zoom pop up blockers have caused a slight technical issue for patients, so we encourage you to remove pop up blockers prior to your visit, we have tips and tricks for that below.

myD-H Video Visit – Patient Guide

Patient Tips & Tricks: Most Common Technical Issue
 

 

 

 

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