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Patient Tips and Tricks

How to Disable Pop-Up Block for myD-H Video Visits

A web brower Pop-up blocker is a feature to prevent new internet windows from opening, and their general use is to block ads from unterrupting you wile visiting a page. Most browsers enable pop-up blocks by default but occasionaly you may need to disable your pop-up blocker to allow important information, like the download for myD-H video visits, to open in a new window.

How to Disable Pop-Up Block: Chrome (Desktop)

  1. Open your Chrome browser
  2. In the upper right-hand corner, click the three vertical dots, then select Settings
  3. Scroll down to “Privacy and security” and select Site Settings
  4. Select Pop-ups and Redirects
  5. At the top of the menu, toggle the setting to Allowed to disable the pop-up blocker

How to Disable Pop-Up Block: Firefox (Desktop)

  1. Open your Firefox browser
  2. Select the Menu button, the select Options
  3. Select Privacy & Security
  4. Under Permissions, uncheck Block Pop-up Windows to disable the pop-up blocker

How to Disable Pop-Up Block: Edge (Desktop)

  1. Open your Microsoft Edge browser
  2. Select the Settings and more (***) button
  3. Select Settings
  4. Select the Privacy & Security ( ) button
  5. Under Security, move the Block Pop-ups toggle to off to disable the pop-up blocker

How to Disable Pop-Up Block: Internet Explorer 11 (Desktop)

  1. Open your Microsoft Internet Explorer browser
  2. Click the Tools (or Gear) icon at the top right of your browser
  3. In the upper right-hand corner, click the Tools (or “gear”) icon, then select Internet options
  4. Click the Privacy tab
  5. Under Pop-up Blocker section, deselect the checkbox next to Turn on Pop-up Blocker
  6. Click OK
  7. Go to Settings, then select more > Settings > Privacy & security
  8. Under Security, switch Block pop-ups to off to disable the pop-up blocker

How to Disable Pop-Up Block: Safari (Mac)

  1. Open the Safari app on your mac
  2. Choose Safari > Preferences, then click Websites
  3. Select Pop-up Windows
  4. Us the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker

How to Disable Pop-Up Block: iPhone/iOS

Safari for iOS:

  1. On your iOS device, open the Settings menu
  2. Select Safari
  3. Slide Block Pop-up’s to off (white) to disable pop-up blocking

Chrome for iOS:

  1. On your iOS device, open the Chrome app
  2. Tap More > Settings
  3. Tap Content Settings, then tap Block Pop-ups
  4. Turn Block Pop-ups off to allow pop-ups

How to Disable Pop-Up Block: Android

Chrome:

  1. On your Android device, open the Chrome app
  2. Tap More > Settings
  3. Tap Site Settings, then Pop-ups and Redirects
  4. Turn Pop-ups and Redirects on to allow pop-ups

myD-H Video Visit Safari Pop-Up Blocker

A web brower Pop-up blocker is a feature to prevent new internet windows from opening, and their general use is to block ads from unterrupting you wile visiting a page. Most browsers enable pop-up blocks by default but occasionaly you may need to disable your pop-up blocker to allow important information, like the download for myD-H video visits, to open in a new window.

Default Block and Notify: Safari (Mac)

  1. Go to Safari > Preferences > Websites > Pop-Up Windows. If mydh.org is set to Block and Notify, you will receive a notification that appears in Safari’s address bar.
    pop up window preferences
  2. A small tabbed window icon appears at the far right in the address bar and when hovering the mouse over the icon you’ll see “Show blocked pop-window” in the address bar. Clicking that icon will open the link to start Zoom in another tab and the video visit will begin. 
    Show blocked pop up window

Allow Pop Up Windows: Safari (Mac)

  1. Go to Safari > Preferences > Websites > Pop-Up Windows. If mydh.org is set to Allow, it will enable it for the myD-H website. Once set (and then closing and reopening myd-h.org) you then see it show up in the Configured Websites list:
    website preferences
     

 

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