DAISY Award Recipient: Jackie Bennett, RN
Jackie Bennett, RN, a clinical nurse in the Emergency Department (ED), thought she was headed into an early morning meeting with ED Unit Nurse Manager Moriah Tidwell, RN, on January 17. But instead she was greeted by a roomful of her colleagues and D-H CEO and President Joanne Conroy, MD, who all applauded when Karen Clements, RN, BSN, MSB, FACHE, chief nursing officer for DHMC, told Bennett that she was being presented with the DAISY Award for this quarter. “Thank you for the many differences you make every day,” Clements said as she presented Bennett with the award.
The DAISY Award is an international nursing recognition program, in which D-H participates, that honors extraordinary nurses. Bennett was nominated by Nicole Lafrance, LNA, a member of D-H’s Staffing Resource Team. Lafrance wrote, “Jackie always puts her patient and their family first, even when she has six patients and patient families. She always takes the time to discuss in detail their discharge or next step. Jackie is upbeat, energetic, knowledgeable and ready to teach at any moment. Her communication with the staff is spot on, and she is able to communicate other things in a hectic environment without the patient becoming concerned. She never leaves a room without asking one more time if she can do something for someone.”
Bennett has been an ED nurse for the past three years after initially joining D-H’s Medical Surgical unit four years ago. “Jackie is just phenomenal. She takes great care of our patients,” said Tidwell, who noted the Bennett works the 3 am to 3 pm shift. “They all love her. I’ve never had a single patient who didn’t. She’s a wonderful nurse.”
“Now you’re going to make me cry,” Bennett joked, as she reached for the tissues that Clements offered her. “I like the diversity of my job, my supervisors are really supportive, and I have fun at work,” she said.
She said she makes a point of coming to work every day with a good attitude and tries to brighten the days of her co-workers and patients. “When you spend your time focusing on their sickness and not trying to lighten things up, it can often be more stressful for the patient. So, I try to make things a little lighter while I’m here because sometimes joking around with my patients helps them relax.”
After the ceremony, Clements commented: “I’m so proud of all of our nurses. And it’s exciting for me to be able to recognize nurses who really do go above and beyond to make a difference for our patients every day.”
Anyone may submit a nomination for the DAISY Award— patients, visitors, physicians, nurses and all D-H staff and volunteers—at this D-H web page. All nurses who are nominated are recognized at an annual D-H celebration. Bennett was presented with a certificate, a DAISY Award pin, a hand-carved stone sculpture entitled “A Healer’s Touch” and a DAISY Award banner, which will be displayed in the ED for the next four months.