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In Basket Messages

Here you will find an explanation of the purpose of the In Basket message, answers to related questions, and links to the login page and other helpful D-Hconnect resources.

Background

In Basket is the secure messaging system that is a part of both eD-H and D-Hconnect. eD-H is the electronic medical record system implemented by Dartmouth-Hitchcock (D-H); the system includes a web-based portal for referring physicians and their staff called D-Hconnect.

The In Basket is accessed by logging in to D-Hconnect and clicking on the In Basket icon near the top of the screen.

If an In Basket message has not been read after 4 days, the system sends an email message to the address on file for the recipient.

Questions

Where can I learn more about D-Hconnect?

This website contains a good overview of D-Hconnect. You also have access to D-Hconnect training when you log in to the D-Hconnect Citrix portal at dhapps.hitchcock.org.

D-Hconnect Practice & Training Icon

How can I learn to use the D-Hconnect In Basket?

Review the Tips and Tricks Documents within the D-Hconnect Practice and Training site, which you access by logging in to the D-Hconnect Citrix portal at dhapps.hitchcock.org.

What makes the In Basket system "secure"?

Unlike standard email, which could travel between different computer systems over the internet in an unencrypted form, In Basket messages all stay within the eD-H systems hosted at Dartmouth-Hitchcock. That system is in a secure data center. Users access their In Basket through the eD-H or D-Hconnect with client software, which uses encrypted communication and never leaves any data on your local computer.

What kind of information will I be receiving in my In Basket?

There are several types of In Basket messages that could be sent to you. A common example would be a letter or forwarded encounter report from a specialist at Dartmouth-Hitchcock who has seen one of your patients. You might also receive "Staff Messages" which are similar in form to traditional email messages. Some messages are automatically generated by the system, such as result messages for labs you might have ordered.

Can I send In Basket messages?

Yes, you can reply to messages you receive and you can compose staff messages to Dartmouth-Hitchcock providers or other D-Hconnect users. If you haven't corresponded with a specific provider via In Basket in the past, don't rely solely on an In Basket message for critical communication - use the phone to confirm that they monitor their In Basket and get the message.

Can I have my assistant check for these messages?

Yes. Your assistant would log in to their own D-Hconnect account to do that. First, you must log in to D-Hconnect and grant permission to your assistant to "attach" to your In Basket. Your assistant can then make that attachment and view (and act upon) messages sent to you. Download an instruction sheet (PDF).

Can I request to have information faxed or mailed to me instead of sent to my In Basket?

Yes, we can change your communication preference to fax (or U.S. Mail). Please note, however, that as long as you have a D-Hconnect In Basket, it will be visible to other users and some messages will still arrive there. So it is important to check your In Basket regularly (or delegate someone in your office to check your In Basket, see How to Attach an In Basket (PDF)).

I've asked to have all information faxed to me, but I'm still getting messages sent to my In Basket?

If you have an In Basket, it is visible to other eD-H and D-Hconnect users. Most of the routine clinical correspondence you get will be sent via your preferred method (fax or mail) but there is no way to prevent other users from sending you an In Basket message.

Event notification messages can be filtered or turned off at your discretion. See Event Monitoring in D-Hconnect (PDF) for details.

Is there a way to ensure that no information is sent to my In Basket?

The only way to guarantee that is to request the no In Basket template. Patient Event Notifications included with In Basket would cease altogether. It is possible to configure or turn off Event Notification to receive notifications of fewer events or to filter by patient relationship without removing the In Basket.

I will be checking my In Basket on a regular basis, but not every day. Can I stop the reminder email messages from coming?

Yes, You can turn off email reminders or change the minimum interval between reminder email messages (the default is 4 days). After launching D-Hconnect, click on the Utils action button, then click User Demographics.

My Nurse/MA/Secretary has a D-Hconnect account. Do they have In Baskets?

Yes, most D-Hconnect staff accounts have an In Basket, a useful tool for communicating with their counterparts at Dartmouth-Hitchcock. Users who are not doctors or associate providers (users who would never be named as a PCP or referring provider) will not be sent the kinds of clinical information that providers receive in those roles, as their names are not "published" in association with a patient.

I work in a clinic and I attach to the In Baskets of several of the providers here and I get reminder email messages for all of them. Is there a way to tell from the message which provider has unread messages?

It is not possible to tell from the email message itself which provider has the message(s) waiting. However, as soon as you log in to D-Hconnect and access your attached In Baskets, you will see the providers with unread messages emphasized with bold font. You will need to look at only the highlighted In Baskets for the new messages.

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